5.1.5 Attending to learners’ queries
5.1.5 Modes employed by the Institution to attend to Learners Queries
Online Help Desk
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Complaints regarding Books |
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App based support
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E- Suvidha |
https://play.google.com/store/apps/details?id=ycmou.app.mkcl.com.ycmou |
Chat Box |
Online Help on admission portal |
https://console.dialogflow.com/api-client/demo/embedded/839c33d0-cd09-437d-8ecb-11d0b0ae6186 |
Interactive radio counselling |
AVC Audio lectures |
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Student Services Centre/May I help Desk |
Exam Register Scan |
https://ycmou.ac.in/media/post_image/Student_Service_Division_May_I_help_Desk_rev_.pdf |
Call Centre |
Telephonic Communication |
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Social Media |
Face book / Whats app |
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E-mail Support |
Mai-id |
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Informative Services, Administrative and Facilitation Service, Employment Assistance Services to Youth to students on portal |
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SFC Schedule |
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Suggestions |
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Request Information |
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FAQ |
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Mobile Notification from Study Centre to Student |
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UGC Online Grievances |
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PG Portal Grievance |
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Online RTI MIS Grievance Portal |
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Aple Sarkar |
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Online Help Desk |
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Web Conferencing |
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Web-Radio |